Online Banking Service Agreement
Table of Contents:
- Online Banking Agreement and Disclosure
- Text Message Banking Services Terms and Conditions Disclosure
- Mobile Banking Terms and Conditions
- E-Statement and E-Notice Agreement
- Bill Payment Agreement and Disclosure
- Person-to-Person (P2P) Service Terms and Conditions
- ACH Origination Service Terms and Conditions
This agreement is the contract that covers your and our rights and responsibilities concerning Online Banking Services offered to you. The words “you” and “yours” mean those who complete online banking registration and use the online banking services. The words “we”, “us”, and “our” mean Calcasieu Teachers and Employees Credit Union (“Credit Union”) located at 2423 6th Street, Lake Charles, LA 70601, phone number 337-433-4525.
By completing Online Banking registration, you agree to the terms and conditions governing your and our rights and responsibilities concerning the electronic funds transfer service. Electronic Funds Transfers (“EFT”) are electronically initiated transactions involving your deposit and loan accounts at the Credit Union through your personal computer.
Online Banking Requirements: The following are requirements to use the Online Banking Services at the Credit Union:
- Be a member in good standing and agree to the terms and conditions of the Credit Union’s Online Banking Agreement and Disclosure
- Have a PC, or other device, with the means to access the Internet
- Have a web browser that supports a minimum of 256-bit encryption (such as Microsoft Edge, Safari, Firefox, or Chrome).
The Credit Union is committed to providing the most secure Online Banking Service. When you interact with the Credit Union on this secure site, all the information is encrypted or encoded. Encryption is a procedure for turning plain text or other information into an unrecognizable pattern of data. 256-bit encryption is the strongest form of web browser encryption commonly available for use on the internet and you must use a browser that supports 256-bit encryption to access your accounts.
You are responsible for the setup and maintenance of your computer, or other device, and internet access. We are not responsible for any errors or failures from any malfunction of your device, or any virus or other problems related to the use of the Online Banking Services.
Online Banking Registration: You can register for the Online Banking Services on our website at www.calteacherscu.com, click on the Login button. Then, follow the instructions provided for signing up or to register a new account. If you do not meet the requirements your access will be canceled. You may contact a member service representative at the Credit Union for further assistance.
Online Banking Access: Upon approval of your registration, you may use your personal computer, or other device, to access your accounts. You must use your Online Banking username and password and other multi-factor authentication (“MFA”) method to access your accounts.
Availability of Online Banking Internet Service: Online Banking Services are generally available 24 hours a day, 7 days a week, 365 days a year except for those times that the system is unavailable due to backup procedures or maintenance. We are not liable under this Agreement for failure to provide access due to a system failure or due to other unforeseen acts.
We may modify, suspend, or terminate access to the Online Banking Services at any time and for any reason without notice.
Online Banking Services: You can use Online Banking to access all accounts that are linked to your social security number. At your request, you may remove access to any account or sub-account that has your social security number.
At the present time, you may use the following Online Banking services:
Account Information: You may review balances and transaction history on all accounts and sub-accounts existing under your username. Your account balances are online and include all transactions that have been posted to your account up to that point in time. However, the availability of funds for transfer or withdrawal may be limited due to our Funds Availability Policy. The transaction history information may be limited to recent account information involving your accounts.
Transfer: You may make transfers to your accounts or other accounts that you are authorized on as often as you like except for those accounts with transfer limitations as disclosed when you opened the account and any amendments to that disclosure. Transfers and bill payments from your savings and club accounts may be limited in any one calendar month. You may transfer or withdraw up to the available balance in your account at the time of the transfer, except as limited under this Agreement, any other Credit Union Agreement that may exist limiting a transfer, or your deposit. Courtesy Pay funds are not accessible for transfers. We reserve the right to refuse any transaction that would draw upon insufficient or unavailable funds, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.
Transactions involving your accounts will be subject to the terms of your Membership and Account Agreement; and transactions involving a line of credit account or Home Equity Loan will be subject to your Credit Agreement and Disclosures or your Home Equity Agreement and Disclosures, as applicable.
Apply for a Loan: You may make an application for a loan. You will be notified by telephone of the disposition of your application.
Request a Check: You may request a check withdrawal from any savings, checking, or club account (excluding Christmas Club, Individual Retirement Accounts (“IRA”), or Certificates of Deposit Accounts (“CDs”). A check will be issued payable to the member and mailed to the address on record at the Credit Union.
Stop Payment: You may request a stop payment order for a check from your checking account. Requests made after 2:00 PM Central Standard Time (“CST”) may not be effective until the following business day. An Online Banking stop payment request will serve as a substitute for a verbal stop payment order. Refer to the Credit Union’s fee schedule for the stop payment fee. You cannot place a stop payment on debit card or ACH transactions using Online Banking. If you choose to enter a specific dollar amount, all checks written with that amount will be stopped. You are accepting responsibility for placing the correct stop payment information. You are responsible for all fees incurred resulting in this stop payment order. The stop payment will be effective 24 hours after the first business day. The stop payment order is effective for 14 days from placement. Stop payments longer than the default 14 days requires signature authorization. Please contact a Credit Union representative at the phone number above for more information.
Email: You may send secure communications directly to the Credit Union from within the Online Banking Service. However, the Credit Union may not immediately receive the communications that you send, and the Credit Union will not take action based on the request until the Credit Union actually receives the message and has a reasonable opportunity to act. If you need to contact the Credit Union immediately regarding an unauthorized transaction or stop payment request, you may call the Credit Union at the phone number above.
Change Password: You may select a new password for your account access at any time.
Bill Pay Service: You can use our iPay Bill Payment Service (“Bill Pay”) to pay bills on an automatic, recurring basis or periodically as you request. While Bill Pay is accessed through Online Banking, it is a separate service with its own fees and agreement. Please refer to the Bill Payment Agreement and Disclosure and the Credit Union’s fee schedule for additional information about this service.
Remote Deposit Capture: You can use our Remote Deposit Capture (“RDC”) service to deposit your valid paper checks remotely by electronically transmitting a digital image of the paper check for deposit. While the RDC service is accessed through Online Banking, it is a separate service with its own fees and agreement. Please refer to the Remote Deposit Capture Agreement and Disclosure and the Credit Union’s fee schedule for additional information about this service.
Setup E-alerts for Your Account: You can choose what type of alerts you would like to receive for your account. You can elect to receive these alerts via email or text. Please be aware that data message fees may apply from your phone service provider. Please refer to the Text Message Banking Services Terms and Conditions Disclosure for additional information.
Excel or Microsoft Money: You may download your account information to financial management software programs, if applicable.
Authorized Use: Your username and password (“login credentials”) will be your Online Banking signature and you can use it to access all accounts that are linked to your social security number. You agree that the use of your login credentials will have the same effect as your signature authorizing the transaction(s). When using the Online Banking Service to conduct transactions, you agree that the Credit Union may debit your account to complete the transactions or honor debits for which you have not signed. Members that are joint owners on other accounts will also have access to those accounts. At your request, you may remove access to any account or sub-account that has your social security number.
Security of Username and Password: You are responsible for the safekeeping of your login credentials. You agree not to disclose or otherwise make your login credentials available to anyone not authorized to sign on your accounts. If you fail to maintain the security of your login credentials and the Credit Union suffers a loss, we may terminate your Online Banking Service immediately. Revealing your login credentials will grant access to those accounts by unauthorized individuals.
To ensure the security of your Online Banking account, we will return you to the login screen if no activity has occurred within ten (10) minutes.
User Security: You agree to take every precaution to ensure the safety, security and integrity of your account and transactions when using Online Banking. You agree not to leave your device unattended while logged into Online Banking and to log off immediately at the completion of each access by you. You agree not to provide your username, password, or other access information to any unauthorized person. You agree not to store your password in your device. If you permit other persons to use your device with your login information, or by other means (i.e., “Touch ID”) enable their access to Online Banking through your device, you are responsible for any transactions they authorize, and we will not be liable for any damages resulting to you.
We make no representation that any content or use of Online Banking is available for use in locations outside of the United States of America. Accessing Online Banking from locations outside of the United States of America is at your own risk.
Member Liability: You are responsible for all transfers you authorize under this Agreement. If you permit other persons to use your login credentials, you are responsible for any transactions they authorize or conduct on any of your accounts. However, notify the Credit Union immediately if you believe anyone has used your login credentials or accessed your accounts without your authority. Telephoning is the best way of keeping your possible losses down. For unauthorized transactions, if you tell us within two (2) business days, you can lose no more than fifty dollars ($50.00) if someone accessed your account without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or login credentials, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as five hundred dollars ($500.00).
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may be liable for the full amount of the loss if we can prove that we could have stopped someone from making the unauthorized transactions.
If you believe that someone has used your login credentials or has transferred or may transfer money from your account without your permission, call the Credit Union immediately at the phone number above.
Immediately change your password if you think it has been compromised. You can refer to your EFT Agreement for further details. The EFT Agreement can be found on the Credit Union’s website at www.calteacherscu.com.
Data Recording: When you access the Online Banking Service to conduct transactions, the information you enter may be recorded. By using the Online Banking Service, you consent to such recording.
Business Days: The Credit Union business days are Monday through Friday, excluding holidays.
Fees and Charges: Currently there are no fees to use the Online Banking Service. All standard fees (NSF, Stop Payment, etc.) are set forth in our current fee schedule. The Credit Union reserves the right to charge for Online Banking account access or transactions in the future. You will be given at least thirty (30) days advance notice before the Credit Union implements any changes to fees or adds any new fees for the Online Banking Service.
Right to Receive Statements: By registering for Online Banking, you will be receiving your future account statements through the Credit Union’s E-Statement service. You also agree to receive certain notices from the Credit Union electronically. We are pleased to make this service available to you at no additional cost. You understand that your statements will include information concerning both your Share/Deposit Accounts and Loan/Credit Cards Accounts with the Credit Union and may include disclosures required under the Truth-in-Lending Act, the Electronic Funds Transfer Act, the Truth-in-Savings Act and/or similar consumer disclosure laws. You agree to the receipt of these consumer disclosures in electronic format described herein. Please refer to the E-Statement and E-Notice Agreement for additional information.
If you are signed up for E-Statements, you will be notified by email each time that a new statement becomes available for your inspection. It is your responsibility to access the statement. You can gain access to your account statements by using any type of computer, or other device, connected to the internet that can open and read a portable document format (“pdf”) file. You will need a printer if you want to create a paper copy of your statements. By requesting to receive your statements electronically, you are telling the Credit Union that you have printing capabilities.
By submitting this request, you authorize the Credit Union to discontinue sending statements via postal mail service and begin sending your statement information electronically. You understand that the statement information received from the Credit Union will be encrypted and password protected for your security. You may contact the Credit Union at the phone number above if you wish to discontinue the electronic delivery and return to standard statement delivery.
For members who want to continue receiving a traditional paper statement, your account may be accessed a monthly statement fee. Please refer to our current fee schedule for the fee amount. The fee will be debited from your share or share draft account. Contact the Credit Union in writing at the address above, please include your name, account number, and request to continue receiving a paper statement.
Account Information Disclosure: We recognize the importance of protecting the confidentiality of our members’ personal information. Personal information includes all the personally identifiable information that you provide us in connection with your account and your use of the Online Banking Service. However, we may disclose personal information about you to third parties in certain instances:
- Where it is necessary for completing transfers or otherwise carrying out your instructions; or
- To verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
- To comply with applicable laws, government agency rules or orders, court orders, subpoenas, or other legal processes;
- If you give us written permission; or
- To provide you with information about products and services that we believe will be interesting to you.
Please refer to our Privacy Notice for more information.
Credit Union Liability for Failure to Make Transfers: If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable for instance:
- If through no fault of ours, you do not have available funds in your account to make the transfer, your account is inactive, or the transfer would go over the credit limit on your line of credit, if applicable. Courtesy Pay funds are not accessible for transfers.
- If you used the wrong password or you have not properly followed any applicable computer or Credit Union user instructions for making transfer and bill payment transactions.
- If your computer fails or malfunctions or the Online Banking Service was not properly working, and such problem should have been apparent when you attempted such transaction.
- If circumstances beyond our control (such as fire, flood, telecommunication outages, strikes, equipment, or power failure) prevent making the transaction.
- If the funds in your account are subject to an administrative hold, legal process, or other claim.
- If you have not given the Credit Union complete, correct, and current instructions so the Credit Union can process a transfer or in the event we receive conflicting information.
- If the error was caused by a system beyond the Credit Union’s control such as a telecommunications system or Internet Service Provider.
- If you do not exercise care to safeguard your system and prevent its misuse by other persons (for example, use of your login credentials).
- If there are other exceptions as established by the Credit Union.
Termination of Electronic Fund Transfer Services: You agree that we may terminate this Agreement and your electronic fund transfer services if you, or any authorized user of your Online Banking Services or password, breach this or any other agreement with us; or if we have reason to believe that there has been an unauthorized use of your accounts or login credentials.
You or any other party to your account can terminate this Agreement by notifying us in writing. Termination of service will be effective the first business day following receipt of your written notice. Termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.
Online Banking Services may be terminated to those members that cause a loss to the Credit Union.
This cancellation applies only to your Online Banking Services and does not terminate your other relationships with us, unless specified in other Agreements/Disclosures. We may terminate your participation in Online Banking for any reason, at any time. We will try to notify you in advance, but we are not obligated to do so.
Notices: The Credit Union reserves the right to change the terms and conditions upon which this service is offered. The Credit Union will provide proper notice to you at least thirty (30) days before the effective date of any change, as required by law. Use of this service is subject to existing regulations governing the Credit Union account and any future changes to those regulations.
Governing Law: This agreement shall be governed by and construed in accordance with all applicable federal laws and all applicable substantive laws of the State of Louisiana where you opened your account and the Bylaws of the Credit Union as they now exist or may hereafter be amended. You understand that we must comply with these laws, regulations, and rules. You agree that if there is any inconsistency between the terms of the Agreement and any applicable law, regulation, or rule, the terms of this Agreement will prevail to the extent that any such law, regulation, or rule may be modified by agreement between us.
Enforcement: You agree to be liable to the Credit Union for any liability, loss, or expense as provided in this Agreement that the Credit Union incurs because of any dispute involving your accounts or services. You authorize the Credit Union to deduct any such liability, loss, or expense from your account without prior notice to you.
Error Resolution: In case of errors or questions regarding your Online Banking transactions, contact us as soon as possible by:
Mail: PO Box 16134 / Lake Charles, LA 70616
We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. Please include the following when submitting:
- Tell us your name and account number.
- Describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the error promptly. For errors related to transactions occurring within thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within twenty (20) business days. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question (ninety (90) calendar days for new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account.
If it is determined there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
Third-Party Websites: The Service may contain or reference links to websites operated by third parties (“Third-Party Websites”). These links are provided as a convenience only. Such Third-Party Websites are not under our control. We are not responsible for the content of any Third-Party Website, or any link contained in a Third-Party Website. We do not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Websites, and the inclusion of any link in the Service or any other services provided in connection with it is not and does not imply an affiliation, sponsorship, endorsement, approval, investigation, verification, or monitoring by us of any information contained in any Third-Party Website. In no event will we be responsible for the information contained in such Third-Party Website or for your use of or inability to use such website. Access to any Third-Party Website is at your own risk, and you acknowledge and understand that linked Third-Party Websites may contain terms and privacy policies that are different from ours. We are not responsible for such provisions, and expressly disclaim any liability for them.
You hereby acknowledge and accept that each message is sent to you without being encrypted and will include certain information requested on your Credit Union account(s).
You may request and receive text messages concerning your accounts on any text-enabled cell phone. It is your responsibility to determine if your cell phone service provider supports text messaging and your telephone can receive text messages. The Credit Union’s text alert messages are subject to any of the terms and conditions of your agreement(s) with your cell phone carrier. You are responsible for any fees imposed by your cell phone service provider even if your use of the text alert services causes those fees to change.
Once you activate your cell phone for this service, YOU are responsible for keeping any personal information in your cell phone secure. For your protection, you agree to:
- Log into Online Banking and cancel your text alert service if you cancel your service with your cell phone provider.
- Log into Online Banking and cancel your text alert service if your cell phone is lost or stolen.
- Log into Online Banking and cancel or edit your text alert service if you change your cell phone provider or change your cell phone number.
- Erase your “Sent Messages” and “Inbox” that may contain your text alerts or other sensitive information.
- Log into Online Banking and cancel or edit your text alert service at any time that you wish.
You acknowledge, agree, and understand that your receipt of any text alert messages may be delayed or prevented by factors affecting your cell phone service provider and/or other factors outside our control. We neither guarantee the delivery nor the accuracy of the contents of any message. You agree to not hold the Credit Union, including its agents, employees, or volunteers, liable for any losses, damages, or costs that may arise in whole or in part, from:
- a non-delivery, delayed delivery, or the misdirected delivery of any message;
- inaccurate or incomplete content in any message; or
- your reliance on or use of the information provided in any text alert service message for any purpose
The Credit Union provides this service as a convenience to you. We do not use text messaging for any purpose not included in this system and will not respond to text messages sent to us. A text alert message does not constitute an official record for the account to which it pertains. The Credit Union reserves the right to terminate this service without prior notice to you. All provisions of any agreements or disclosures previously made pertaining to your Credit Union accounts remain in effect and are not superseded or amended by this agreement.
You understand that to use Mobile Banking, you must have already registered for Online Banking. Mobile Banking is offered as a convenience and supplemental service to our Online Banking services. It is not intended to replace access to Online Banking or other methods you use for managing your accounts and services with us. Mobile Banking allows you to access your account information, transfer funds, and conduct other banking transactions. All applicable provisions found in the Online Banking Agreement and Disclosure apply to the Mobile Banking Terms and Conditions.
We reserve the right to limit the types and number of accounts eligible and the right to refuse to make any transaction you request through Mobile Banking. We also reserve the right to modify the scope of the service at any time.
We may offer additional Mobile Banking services and features in the future. Any such added Mobile Banking services and features will be governed by this Agreement and by any terms and conditions provided to you at the time the new Mobile Banking service or feature is added and/or at the time of enrollment for the feature or service, if applicable. From time-to-time, we may amend these terms and modify or cancel the Mobile Banking services we offer without notice, except as may be required by law.
Mobile Banking may not be accessible or may have limited utility over some network carriers. In addition, the service may not be compatible with all devices. The Credit Union cannot guarantee and is not responsible for the availability of data services provided by your mobile carrier, such as data outages or “out of range” issues.
Use of Service: You agree to accept responsibility for learning how to use Mobile Banking and agree that you will contact us directly if you have any problems with Mobile Banking. In the event of any modifications, you are responsible for making sure you understand how to use Mobile Banking as modified. You also accept responsibility for making sure that you know how to properly use your device. We will not be liable to you for any losses caused by your failure to properly use the service or your device.
Account Ownership / Accurate Information: You represent that you are the legal owner of the accounts and other financial information, which may be accessed via Mobile Banking. You represent and agree that all information you provide to us in connection with Mobile Banking is accurate, current and complete, and that you have the right to provide such information to us for the purpose of using Mobile Banking. You agree not to misrepresent your identity or your account information. You agree to keep your account information up to date and accurate. You represent that you are an authorized user of the device you will use to access Mobile Banking.
User Security: You agree to take every precaution to ensure the safety, security and integrity of your account and transactions when using Mobile Banking. You agree not to leave your device unattended while logged into Mobile Banking and to log off immediately at the completion of each access by you. You agree not to provide your username, password, or other access information to any unauthorized person. You agree not to store your password in your device. If you permit other persons to use your device with your login information, or by other means (i.e., “Touch ID”) enable their access to Mobile Banking through your device, you are responsible for any transactions they authorize, and we will not be liable for any damages resulting to you.
We make no representation that any content or use of Mobile Banking is available for use in locations outside of the United States of America. Accessing Mobile Banking from locations outside of the United States of America is at your own risk.
Electronic Disclosure Agreement: By entering into this Agreement, you understand that Calcasieu Teachers & Employees Credit Union (“Credit Union”) will no longer be providing you with a monthly and/or quarterly paper statement. Your statements will be available via Online Banking on or around the 5th business day of the month. You will be notified through your email address on file that your E-Statement is available.
ACCESSING YOUR E-STATEMENTS: In order to receive a notification that your E-Statement is available, you must provide an accurate, active email address. To access your E-Statements, you must log into Online Banking using your login credentials as defined in the Online Banking Agreement, then click on “E-Statements”. The link to Online Banking can be found on the Credit Union’s website as defined in the Online Banking Agreement.
To view your E-Statements, you must have a web browser that supports a minimum of 256-bit encryption (such as Microsoft Edge, Safari, Firefox, or Chrome – it is recommended to keep your web browser current and up-to-date) and software that can open and read a portable document format (“pdf”) file (such as Adobe Acrobat Reader which can be found at www.adobe.com and is available at no charge).
If there is a change in the hardware/software requirements associated with Online Banking, we will notify you and provide an explanation of the updated hardware/software requirements. It is your sole responsibility to ensure that your computer and related equipment are compatible with and capable of operating in a manner that allows you to utilize Online Banking and the E-Statement service.
ERROR RESOLUTION: A running history of eighteen (18) months of E-Statements will be kept in Online Banking. It is your responsibility to print or save your E-Statements for future reference. You understand the importance of your role in preventing misuse of your account. You agree to promptly examine your statement and notify us immediately of any errors on your account. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. You may contact us at 337-433-4525 or visit us at any of our locations.
If you need a copy of a statement that is not available in Online Banking, you can request it by calling us or visiting us at any of our locations. Please refer to our current Fee Schedule for the fee amount to obtain a copy of your statement.
CHANGE IN TERMS: It may be necessary from time-to-time to change the terms and conditions regarding you E-Statement access. In the event such a change is necessary, we will display a message via email notification or through Online Banking.
EMAIL ADDRESS: If you change your email address, it is your responsibility to notify us of your new email address as soon as possible to avoid delays in receiving your E-Statement notification. You can update your email address through Online Banking.
OTHER ACCOUNT RELATED INFORMATION: When you agree to accept electronic statements, you also agree to receive some account notices, regulatory information, and marketing information by electronic delivery.
CANCELATION OF E-STATEMENTS: You have the right to terminate your E-Statements access and receive paper statements at any time. If you wish to cancel E-Statements and resume receipt of paper statements, you must notify the Credit Union in writing with your Member Number and Signature via U.S. Mail at Calcasieu Teachers & Employees Credit Union, PO Box 16134, Lake Charles, LA 70616 or by fax at 337-494-0310. There may be a fee to receive paper statements. Please refer to our current Fee Schedule for the fee to receive paper statements. If you cancel receipt of E-Statements and wish to resume receiving E-Statements in the future, it will be necessary for you to go through the sign-up process again.
The Credit Union has the right to terminate its obligation to provide the E-Statement Service to you upon ten (10) days prior notice.
ACCEPTANCE DISCLOSURE: By agreeing to the terms and conditions of this consent, you represent that you are authorized to enter into this Agreement for all persons who own or are authorized to access any of your accounts, and that such persons will be bound by the terms of this consent.
By the consent and use of this service you acknowledge that you understand the terms of this disclosure. This disclosure is available for your review at any time via the Credit Union’s website or by request.
This agreement is the contract that covers your and our rights and responsibilities concerning the iPay Bill Payment Service (“Bill Pay”) offered to you. The words “you” and “yours” mean each person who is authorized to use this service. The words “we”, “us”, and “our” mean Calcasieu Teachers and Employees Credit Union (“Credit Union”) located at 1690 E McNeese Street, Lake Charles, LA 70607, phone number 337-433-4525. “Payee” means anyone, including the Credit Union, you designate, and the Credit Union accepts, as a “Payee”.
You may use the Credit Union’s Bill Pay to direct the Credit Union to make payments from your designated checking account to the Payee you choose in accordance with this agreement. The terms and conditions of this agreement are in addition to the account agreements, disclosures, and other documents in effect from time-to-time governing your account (“Account Agreements”).
How to Set Up Payees/Payments: If you want to add a new Payee, select the Payees tab located in Bill Pay or speak to a Member Service Representative.
You may add a new fixed payment to a Payee by accessing the Payments tab within Bill Pay and entering the appropriate information. Most other additions, deletions, or changes can be made in writing or by accessing Bill Pay.
The Credit Union reserves the right to refuse the designation of a Payee for any reason.
You may pay any Payee within the United States of America (including U.S.A territories and APOs/AEOs).
The Credit Union is not responsible for payments that cannot be made due to incomplete, incorrect, or outdated information.
The Bill Paying Process: Single Payments – A single payment will be processed on the business day (generally Monday through Friday, except certain holidays) that you designate as the payment’s process date, provided the payment is submitted to the daily cut-off time on that date. The daily cut-off time, which is controlled by the Credit Union, is currently 3:00 PM CST.
A single payment submitted after the cut-off time on the designated process date will be processed on the next business day. If you designate a non-business date (generally weekends and certain holidays) as the payment’s process date, the payment will be processed on the first business day following the designated process date.
Recurring Payments – When a recurring payment is processed, it is automatically rescheduled by the system. Based upon your selected frequency settings for the payment, a process date is calculated for the next occurrence of the payment. If the calculated process date is a non-business date (generally weekends and certain holidays), it is adjusted based upon the following rules:
If the recurring payment’s Pay Before option is selected, the process date for the new occurrence of the payment is adjusted to the first business day prior to the calculated process date.
If the recurring payment’s Pay After option is selected, the process date for the new occurrence of the payment is adjusted to the first business day after the calculated process date.
Note: If your frequency settings for the recurring payment specify the 29th, 30th, or 31st as a particular day of the month for processing and that day does not exist in the month of the calculated process date, then the last calendar day of that month is used as the calculated process date.
Arrival Date – The system will calculate the Estimated Arrival Date of your payment. This is only an estimate. Please allow ample time for your payment to reach your Payee. The Credit Union is not responsible for the actual arrival date of your payment.
Canceling a Payment – A payment can be changed or canceled anytime prior to the cut-off time on the scheduled process date.
Available Funds: You agree to have available and collected funds on deposit in the account you designate in amounts sufficient to pay for all bill payments requested, as well as, any other payment obligations you have to the Credit Union.
The Credit Union reserves the right, without liability, to reject or reverse a bill payment if you fail to comply with the above requirement or any other term of this agreement.
If you do not have sufficient funds in the account and the Credit Union has not exercised its right to reverse or reject a bill payment, you agree to pay for such payment obligations on demand.
You further agree the Credit Union, at its option, may charge any of your accounts with the Credit Union to cover such payment obligations.
The Credit Union reserves the right to change the cut-off time. You will receive notice if it changes.
Liability: You are solely responsible for controlling the safekeeping of and access to your Bill Pay Service. If you terminate another person’s authority, you must notify the Credit Union and arrange for this change. You will be responsible for any bill payment request you make that contains an error or is a duplicate of another bill payment.
The Credit Union is not responsible for a bill payment that is not made if you did not properly follow the instructions for making a bill payment.
The Credit Union is not liable for any failure to make a bill payment if you fail to promptly notify the Credit Union after you learn that you have not received credit from a Payee for a bill payment.
The Credit Union is not responsible for your acts or omissions of those of any other person, including, without limitation, any transmission or communications facility, and no such party shall be deemed to be the Credit Union’s agent.
In any event, the Credit Union will not be liable for any special, consequential, incidental, or punitive losses, damages, or expenses in connection with this agreement or the service, even if the Credit Union has knowledge of the possibility of them.
The Credit Union is not liable for any act, failure to act, or delay in acting if it is caused, in whole or in part, by any cause beyond the Credit Union’s reasonable control.
Amendment Termination: The Credit Union has the right to change this agreement at any time by notice mailed to you at the last address shown for the account on the Credit Union’s records, by posting notice in the offices of the Credit Union, or as otherwise permitted by law.
The Credit Union has the right to terminate this agreement at any time.
You may terminate this agreement by written notice to the Credit Union.
You are responsible, without liability to the Credit Union, for any payment made before the Credit Union has a reasonable opportunity to act on your termination notice.
Service Fees: Please review the Credit Union’s Fee Schedule for a detailed list of service fees.
The Credit Union reserves the right to charge you research time involving payments no longer available in your screen history. You will be informed of any such charges before they are incurred.
Bill Payments are processed by Electronic Fund Transfers (EFT). Please see the Electronic Fund Transfers Disclosure Statement you received when you opened your account. The EFT discloses important information concerning your rights and obligations.
E-Signature & Electronic Disclosures Agreement: You are signing up to use the Calcasieu Teachers & Employees Credit Union (“Credit Union”) P2P Service (“Service”) that allows you to send funds to another person. This E-Signature and Electronic Disclosures Agreement (“E-Sign Agreement”) applies to all communications, documents, disclosures, fund transfers, and electronic signatures related to the products, services, and fund transfers offered or accessible through the Service offered by your Credit Union for all cardholders, authorized users, account owners, account signers, applicants, and any other person using this service as a Sender or Recipient or registering to use this Service.
Agreement to Conduct Transactions by Electronic Means: You agree to conduct the transfers offered through the Service by electronic means and acknowledge that all documents, disclosures, forms, and other information related to such transactions will be provided to you through a mobile or web-based electronic interface or email. Each time you use this Service and submit information to the Credit Union, you agree to the electronic access, receipt, and acceptance of documents, disclosures, and forms. You may not use this Service unless you agree to receive documents by electronic means.
You further agree that you intend to electronically contract with us for the Service and that all transactions completed through this Service will result in valid and legally binding agreements. You also agree that you have adequate access to a computer, smartphone, or tablet with sufficient internet connectivity to conduct these transactions online.
Agreement to Receive Disclosures Electronically: You agree to receive all legal and regulatory notices, disclosures, and other communications associated with your registration or use of this Service through electronic means, including web-based electronic interface, smartphone interface, or email.
Contact Information: To use this Service, you must provide your current email address so we can send you important information related to your use of this Service. You may review and update the personal information maintained about you in the “Account Settings” section of the Site at any time to ensure it is accurate.
Hardware, Software, and Operating System: The requirements for accessing our online systems to use this Service and access disclosures are as follows: You must use a computer, smartphone, or tablet to use this Service. You must have a device that uses a supported version of one of the following browsers: Safari, Microsoft Edge, Firefox, or Chrome. You may also use a smartphone application developed for this Service if your smartphone supports it. You are responsible for installation, maintenance, and operation of devices used to access this Service. The Credit Union is not responsible for errors, failures, or malfunctions of any device used or attempted to be used for access to this Service. The Credit Union is also not responsible for viruses or related problems associated with the use of these online systems.
Unauthorized use of these systems is strictly prohibited and is subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18, U.S. Code, Section 1001 and 1030. The Credit Union or its Service Provider may monitor and audit usage of this system. You are hereby notified that the use of this system constitutes consent to such monitoring and auditing.
Any Account accessed through the Service is also subject to the terms and conditions of your Account (“Account Disclosures”). You should review the Account Disclosures carefully, as they may include transaction limitations and fees that might apply to your use of the Service.
“Recipient” means the person to whom the Sender transfers funds.
“Sender” is the Credit Union member that transfers funds to another person through the Service.
“Service” means the P2P (person-to-person) service that allows a Sender to send funds to a Recipient.
“Service Provider” is the Credit Union or a third party the Credit Union has contracted with to provide the Service.
“Site” is the Service Provider’s electronic location accessed by a user through a computer, smartphone, tablet, or other access device.
“Transfer” means an electronic movement of funds from an account at the Credit Union to an account of another party by means of the Service.
“Transfer Instructions” is the information provided by the Sender regarding the Transfer when using the Service.
“Us”, “We”, and “Our” means the Credit Union.
“You”, and “Your” mean each person who applies or registers to use the Service and each person who uses the Service, including both the Sender and Recipient of a Transfer.
B. Description of Service and Consent: The Credit Union members may send one-time Transfers to Credit Union members or a depositor of another financial institution. Notice is given to the Recipient by the Sender providing the Recipient’s email address or a phone number that accepts text messages. You may originate these Transfers by use of a smartphone. You may register for the Service which will make future Transfers more convenient for you. To use this Service, you are providing information from your smartphone.
By participating in the Service, you are representing to the Credit Union that you are the owner, or you have the authority to act on behalf of the owner of the phone number or email address you are using to send or receive messages regarding Transfers. In addition, you are consenting to the receipt of emails or automated text messages from the Credit Union or its agent, regarding the Transfers and represent to the Credit Union that you have obtained the consent of the Recipients of your intended Transfers.
Funds may be transferred to any account in the United States of America if the Transfer is legal, sufficient funds exist, and the activity is allowed by the financial institutions involved.
C. Eligibility: Individuals aged 18 years and older in good standing with the Credit Union are eligible to use this Service to send funds to a Recipient. Any individual age 18 years and older with an account in the United States of America that may receive ACH transactions may use this Service to receive funds that are transferred by the Sender. The Service is not offered to individuals under the age of 18 or any individuals the Credit Union might classify with a higher risk factor. Other restrictions and eligibility requirements apply as described in this Agreement or other disclosures. The Credit Union does not knowingly collect any personal information from or about individuals under 18 years of age. Please do not submit such information to the Credit Union, and as a parent or legal guardian, please do not allow your children to submit personal information without your permission. By using the Site or the Service, you represent that you meet these requirements.
D. Transfers: You may make one-time or recurring Transfers by choosing new payment. The Sender provides the Recipient’s email address or a phone number that accepts text messages, and the Service uses this information to notify the Recipient. A Recipient must accept the Transfer within 24 hours, or the Transfer will be cancelled. During this period, funds will be removed from the Sender’s Account for the Transfer and any fees, if applicable. Once the Recipient has successfully accepted the Transfer, funds will be sent to the Recipient’s financial institution for deposit to the Recipient’s Account. The Credit Union is not responsible for any failure of another financial institution to timely credit its customer’s account.
You acknowledge and agree that Transfers will be completed using only the email address or phone number you enter even if it identifies a person different from your intended Recipient. The name you enter will help you identify your intended Recipient in the drop-down menu and your transaction history but will not be used to process payments.
You acknowledge and agree that the Transfer is for a legitimate and legal purpose and does not constitute any prohibited payments to individuals or entities, for illegal purposes, or involve activity with any sanctioned locations or territories.
You must accurately enter the Recipient’s email address or a phone number that accepts text messages since your obligation to pay for the Transfer will not be excused by an error in the information you enter.
Transfer Instructions relating to external accounts and the transmission and issuance of data related to such Transfer Instructions shall be received pursuant to the terms of this Agreement, and the rules of the National Automated Clearing House Association (“NACHA”) and the applicable automated clearing house, as well as any EFT Network, or networks, utilized to automate the transfer of funds and governed by Regulation E, (collectively, the “Rules”). The parties agree to be bound by such Rules as in effect from time-to-time. In accordance with such Rules, any credit to an Account shall be provisional until the Credit Union or the third-party institution, which holds the account, has finally settled such credit.
It is the responsibility of the Sender and Recipient of funds to provide accurate information. You agree that you, as Sender, are authorized to withdraw, or as Recipient, are authorized to deposit funds into the Accounts whose number you provide. You authorize the Credit Union, directly or through third parties, to make any inquiries considered necessary to validate your identity. This may include asking you for further information, requiring you to take steps to confirm ownership of your email address or financial instruments, ordering a credit report and verifying your information against third-party databases or through other sources.
You authorize the Credit Union to debit your account to complete the Transfer you request. If you are receiving funds, you authorize the crediting of your accounting using the Federal Reserve Bank (“FRB”) or an Electronic Payments Network (“EPN”).
E. Sender Acknowledgment: By using this Service, you, as the Sender, authorize the sending of an email or text message instructing the Recipient how to receive the funds you are sending. You are further authorizing any Recipient of this message to act on the instructions to receive the funds you are sending.
You acknowledge that any party receiving the email message at the email address you provide or text message at the phone number you provide may obtain the funds you are sending.
You acknowledge and agree that we are not responsible for determining the identity of the party who receives the email or text message and acts upon the email or text message you provide. Your funds may not reach the intended Recipient because of errors made by the Sender or Recipient, and you could lose all the funds. The funds that are credited to the account cannot be recalled by us.
You acknowledge and agree that you will receive text messages from the Service as needed and understand that there might be charges assessed by your telephone service provider. In addition, you are responsible for notifying and getting approval from the Recipient of the same fees and text message acknowledgment.
If you suspect that you have entered information incorrectly, call us immediately and we may be able to cancel the Transfer. We have no obligation to cancel the Transfer or to reimburse funds that were transferred according to the Sender’s instructions. Furthermore, we may reject any Transfer request and may terminate your use of this Service for any reason including attempting insufficiently funded Transfers.
F. Recipient Acknowledgment: By using this Service, you as the Recipient are confirming that you are the person to whom the Sender intends to transfer funds. As the Recipient, you will be asked to provide account information, including account number and routing information for your financial institution, the funds will be transferred through the Automated Clearing House.
It is important that you enter accurate information. You agree that the Credit Union, the receiving financial institution, and our Service Provider may rely solely on the instructions you provide. If you enter inaccurate account number information, the funds may be deposited into another person’s account. You acknowledge that the financial institution may make the deposit based on the account number you provide even if those numbers do not correlate to the name that you provide. Retrieval of these funds will be the Recipient’s responsibility to work with the financial institution to which the funds were sent. You may lose all the funds that were transferred. The funds that are credited to the account cannot be recalled by us.
If you suspect that you have entered information incorrectly or that you have received funds in error, call us immediately and we may attempt to cancel the transaction. We have no obligation to cancel the Transfer or to reimburse funds that were transferred according to the Recipient’s instructions.
By using this Service, you agree that you are the intended recipient of the email or text message and that you are the intended recipient of the funds. If you are not the person to whom the funds are intended, then you agree to take no further action. You understand that it is a federal felony to use another person’s identification with the intent to commit unlawful activity. You represent that the information you are providing is your true and correct information. If any information you provide is fraudulent, the Credit Union reserves the right to recover all costs or losses from you, regardless of whether such costs or losses are incurred directly or indirectly.
G. Fees and Limitations on Transfers: You may send from $5.00 to $500.00 per transaction. The Credit Union will establish additional limits on the number of Transfers and on the total dollar amount of Transfers that can be attempted or completed in one day or month. You may send multiple Transfers each day. We may modify the amount and frequency of Transfers at any time for security reasons or due to account activity.
Funds may be transferred from the account from which is authorized to transfer funds. Such transfers may cause an overdraft to your account and may result in a transfer from another account to cover the overdraft if there are pending transactions. In any of these situations, a transfer fee will be charged, if applicable. You may be denied service for insufficient funds in your account. You will be responsible for any other transaction fees that apply to your Account, including other fees that may be assessed such as by a service or device provider.
Please note that your mobile carrier may charge you for text messaging. Please check your mobile service agreement for details on applicable fees. The receiving institution may have limits on the number and type of Transfers allowed. Your financial institution may also charge a transaction fee.
H. Timing of Transfers: Transfers to remove the funds from the Sender’s Account may take place immediately. However, the timing of funds received will depend on when the Recipient responds to the email and when their financial institution posts the Transfer. The posting of the Transfer is dependent on the business days of that institution.
I. Issues Affecting the Posting of Transfers: You authorize us to debit your account to complete the Transfers you request. If you are receiving funds, you authorize the Credit Union to credit your Account using FRB/EPN.
Other events may affect the timing or success of a Transfer reaching the intended Recipient. Such events may include, but are not limited to, errors made by the Sender or Recipient in entering information, inaccurate account information, delays in posting by the receiving institution, acts of God, and network and FRB/EPN interruptions. If we believe the Transfer may be illegal, we may decline or reverse the Transfer. The receiving institution may choose not to post the Transfer or to delay posting the Transfer. Neither the Credit Union nor the Service Provider is responsible for any delays in the transfer of funds or the posting of funds to the Recipient’s Account. You may have certain rights and responsibilities regarding the failure to timely post transactions and you are encouraged to pursue dispute resolution with the receiving financial institution.
Financial institutions have rules and regulations that govern their accounts. Some of these regulations may not allow an ACH transfer of funds. You are responsible for ensuring that these types of Transfers are allowed for the Account that you specify. For example, an IRA may not allow electronic transfers directly into the Account. We are not responsible for any action or lack of action taken by the financial institution that delays, inhibits, or prevents the posting of the Transfer to the Account.
J. Security: The Sender and Recipient of funds may choose to register for this Service to simplify their future use of the Service. They will be asked to create a username and password and you are responsible for keeping them secure. We will not ask you for your password.
If the financial institution contacts us or our Service Provider for information regarding your Account, you authorize us to discuss the Transfer and the account information you have provided.
K. Cookies, Browser Information, and Related Issues: When you visit the Site, the Service Provider may receive certain standard information that your browser sends to every website you visit, such as the originating IP address, browser type and language, access times and referring website addresses, and other information. This data may be used, among other uses, to improve the operation of the Site and to improve the security of the Site and Service by assisting in “authenticating” who you are when you access the Site or Service, particularly if you register for the Service and are issued or create a username and password.
The Service Provider may also receive additional information about your visit to the Site, including the pages you view, the links you click, and other actions you take about the Site and the Service. This data may be used, among other uses, to improve the operation of the Site and the Service.
You may encounter the Service Provider’s cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application.
L. Access to Information about You: You may review and update the personal information maintained about you on the Site at any time to ensure it is accurate.
Once you close your Accounts with the Credit Union, you may no longer send Transfers. However, your Account information will be maintained for a retention period to accommodate any residual issues that may arise.
N. Limitations of Warranties: THE SITE AND SERVICE AND RELATED DOCUMENATION ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO ANY PART OF OUR SERVICE, AND OPERATION OF THE SITE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF OUR CONTROL. SOME STATES DO NOT ALLOW THE DISCLAIMER OR CERTAIN IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU. THIS PARAGRAPH GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.
THE FOREGOING SHALL CONSTITUTE YOUR EXCLUSIVE REMEDIES AND THE ENTIRE LIABILITY OF THE CREDIT UNION AND ITS AFFILIATES AND SERVICE PROVIDERS AND THE EMPLOYEES AND CONTRACTORS OF EACH OF THESE, FOR THE SERVICE AND THE PORTION OF THE SITE THROUGH WHICH THE SERVICE IS OFFERED. YOU ACKNOWLEDGE AND AGREE THAT FROM TIME TO TIME, THE SERVICE MAY BE DELAYED, INTERRUPTED, OR DISRUPTED PERIODICALLY FOR AN INDETERMINATE AMOUNT OF TIME DUE TO CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING, BUT NOT LIMITED TO, ANY INTERRUPTION, DISRUPTION, OR FAILURE IN THE PROVISION OF THE SERVICE, WHETHER CAUSED BY STRIKES, POWER FAILURES, EQUIPMENT MALFUNCTIONS, OR OTHER REASONS.
O. Limitation on Liability: IN NO EVENT SHALL THE CREDIT UNION OR ITS AFFILIATES OR SERVICE PROVIDERS OR THE EMPLOYEEES OR CONTRACTORS OF ANY OF THESE, BE LIABLE FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE CAUSED BY ITS AFFILIATES OR SERVICE PROVIDERS OR THE EMPLOYEES OR CONTRACTORS OF ANY OF THESE, BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF GOODWILL OR LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE SERVICE OR THE PORTION OF THE SITE THROUGH WHICH THE SERVICE IS OFFERED, EVEN IF SUCH DAMAGES WERE REASONABLE FORESEEABLE AND NOTICE WAS GIVEN REGARDING THEM.
P. Limitation on Damages: THE CREDIT UNION’S AGGREGATE LIABILITY AND THE AGGREGATE LIABILITY OF ITS AFFILIATES AND SERVICE PROVIDERS AND THE EMPLOYEES AND CONTRACTORS OF EACH OF THESE TO YOU AND ANY THIRD PARTY FOR ALL CLAIMS OR OBLIGATIONS RELATING TO THIS AGREEMENT SHALL BE LIMITED TO DIRECT OUT OF POCKET DAMAGES UP TO A MAXIMUM OF $500.00 (FIVE HUNDRED DOLLARS). SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Q. Time for Making a Claim: IN NO EVENT SHALL THE CREDIT UNION OR ITS AFFILIATES OR SERVICE PROVIDERS OR THE EMPLOYEES OR CONTRACTORS OF ANY OF THESE BE LIABLE FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE OR THE PORTION OF THE SITE THROUGH WHICH THE SERVICE IS OFFERED THAT YOU DO NOT STATE IN WRITING IN A COMPLAINT FILED IN A COURT OF COMPETENT JURISDICTION WITHIN TWO (2) YEARS OF THE DATE THAT THE EVENT GIVING RISE TO THE CLAIM OCCURRED. THESE LIMITATIONS WILL APPLY TO ALL CAUSES OF ACTION, WHETHER ARISING FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.
R. Indemnification: You agree to indemnify, defend, and hold the Credit Union and its affiliates, officers, directors, employees, consultants, agents, service providers, and licensors harmless from all third-party claims, liability, damages, and/or costs (including, but not limited to, reasonable attorneys’ fees) arising from your use of the Service, our reliance on the Transfer instructions and other information you provide, the performance or non-performance of other financial institutions, or other signers, owners, or users of your Accounts.
U. Contacting Us: If you have any questions about this Service or this Agreement, you may contact us at the address or phone number below:
Calcasieu Teachers & Employees Credit Union
PO Box 16134
Lake Charles, LA 70616
V. Disclosure Access: You may access our Privacy Disclosure on our website at www.calteacherscu.com relating to the collection and use of your information.
Non-CTECU users of this Service should consult their financial institution for their Disclosures.
This Agreement governs certain transfers between your linked accounts at Calcasieu Teachers & Employees Credit Union and your accounts at other financial institutions using an account number and routing number. The words “we”, “us”, and “our” mean Calcasieu Teachers and Employees Credit Union (“Credit Union”). “You”, “Your”, or “Member” mean the person using the services outlined in the Agreement.
You are signing up to use the Calcasieu Teachers & Employees Credit Union’s ACH Origination Service (“Service”) that allows you to send or receive funds to or from your account at another financial institution. This E-Signature and Electronic Disclosures Agreement (“E-Sign Agreement”) applies to all communications, documents, disclosures, fund transfers, and electronic signatures related to the products, services, and fund transfers offered or accessible through the Service offered by your Credit Union for all cardholders, authorized users, account owners, account signers, applicants, and any other person using this service as a Sender or Recipient or registering to use this Service.
Who to Contact: For assistance, including general questions, requests, for cancelation of a transfer, or to report unauthorized transactions, please call us at 337.433.4525 during normal business hours. You may also write us at:
Calcasieu Teachers & Employees Credit Union
PO Box 16134
Lake Charles, LA 70616
Security Procedures: By enrolling in the Service and accessing it using your User ID and password, and such other security and identification methods as we may require from time to time, such as security questions or one-time passcodes, you acknowledge and agree that this system includes security procedures for transfers initiated through this Service that are commercially reasonable. You agree to be bound by instructions, whether authorized or unauthorized, which we implement in compliance with these procedures, unless you have given us prior notice of possible unauthorized use of your password, and we had a reasonable opportunity to act on such notice.
Types of ACH Transfers: You may send and receive the following types of ACH transfers:
|Types of Transfers1
|Sending Limits (per transaction)2
|3:00 PM CST
|3:00 PM CST
1/ Member-generated ACH Transfers may be made TO a CTECU loan account from your account at another financial institution or FROM a CTECU savings or checking account to your account at another financial institution. For inbound transfers, funds will be credited to your CTECU loan account on the business day you direct us to initiate processing of the transfer, and typically will be debited from the other financial institution the next business day or third business day after the transfer is initiated, depending on your choice. For outbound transfers, funds will be debited from your CTECU savings or checking account on the business day you direct us to initiate processing of the transfer (it is NOT IMMEDIATE), and typically will be credited to the other financial institution the next business day or third business day after the transfer is initiated, depending on your choice.
2/ Daily and monthly limits may also apply. You may be eligible for higher transaction limits based on past history and usage. Higher limits must be requested from us directly.
3/ You may be charged extra fees if you request any research on a transaction. Please see the credit union’s Fee Schedule for a listing of possible fees.
You may also move money within the U.S. without a transfer fee by using Bill Pay (see our Bill Pay Agreement for more information). ACH transfers are alternatives that allow you to transfer funds when delivery of funds domestically by a specific date is critical.
- New Incoming ACH Transfers: You acknowledge if a transfer is a new incoming transfer, the earliest the transfer can be initiated is five (5) days from the date you set up the account. We will send a zero-dollar pre-notification to the other financial institution for any new transfers you set up to verify the account information provided is correct. The system will automatically advance the first transfer date to five (5) days when initiating the first transfer. You may select a date beyond this, but not earlier for the first transfer.
- You will need to provide certain identifying information about each non-CTECU account in order to register that account for this Service. For inbound/outbound transfers, you agree that you will only attempt to register non-CTECU personal accounts that you own or for which you have the authority to transfer funds. You acknowledge and agree that we are not responsible for determining the identity of the party who receives the funds for a transfer you initiate. You also agree that if we are unable to verify your ownership of a non-CTECU account for whatever reason, we may deny your request.
- We cannot guarantee the timely delivery or return of funds as a result of the failure of another financial institution to act in a timely manner.
- For each transfer, we will email confirmation to you at the email address indicated in our records. You agree to examine the confirmation promptly upon receipt and to notify us immediately if there are any discrepancies and/or the transaction is unrecognized. You acknowledge and agree that if a payment order relating to a transfer describes a beneficiary inconsistently by name and account number, payment might be made by the beneficiary’s bank on the basis of the account number, even if it identifies a person different from the named beneficiary, and that your obligation to pay the transfer issued by you to us shall not be excused by such payment.
- You agree that you will have sufficient available funds in the designated deposit account to cover all transfers on the date scheduled. If an account does not have sufficient available funds on the scheduled date, we will not complete the transfer and you may not receive notification of the incomplete transfer.
- ACH transfers may be made through the Automated Clearing House processor selected by us or directly to another bank, and you agree will be subject to the National Automated Clearing House Association rules or our agreement with the other bank, in effect at such time, as applicable.
- You agree that if a payment is returned, we have the right to reverse the payment from your loan.
Future scheduled or recurring transfers scheduled for a weekend or a non-business day will be processed on the following business day.
- If you direct us to begin processing a transfer immediately or a transfer’s status is In Process or Processed, you no longer have the right to cancel it. We may, at our option, accept your cancellations or amendments to a transfer. You acknowledge that transfers that are sent or requested cannot be recalled by us. If you set up a recurring transfer, you may delete a future recurring transfer in your online banking.
- You can cancel future scheduled and recurring transfers prior to the transfer cut-off time listed above by accessing the transfer in online and/or mobile banking or by calling one of the branch offices.
- If a transfer is returned by the receiving bank or beneficiary’s bank for no fault of ours, we will credit or debit your account and may charge a returned item fee for such return. Furthermore, a returning bank may assess charges for their services, which will be deducted from the amount returned.
Liability: You agree to indemnify us from any and all claims, demand, loss, liability or expense, including attorney’s costs, which result directly or indirectly from any debiting or crediting of your account and/or loan. Our liability for ACH transfers involving a transfer to or from a CTECU account is described in our Online Banking Agreement and Disclosure.